1. Acceptance of Terms
By accessing or using the Hanisha Jewellers website, you acknowledge
that you have read, understood, and agreed to these Terms &
Conditions. If you do not agree with any part of these terms,
please discontinue use of our website.
2. Customer Account
- You must be at least 18 years of age to create an account or place an order.
- You are responsible for ensuring that your personal details are accurate and up to date.
- You are responsible for maintaining the confidentiality of your account username and password.
- If you believe your account has been accessed without permission, please contact us immediately.
3. Product Pricing
- All prices displayed on our website are in Australian Dollars (AUD).
- Prices may change without prior notice.
- Shipping charges are calculated separately during checkout.
- Although we strive for accuracy, pricing errors may occasionally occur. We reserve the right to cancel or amend orders affected by pricing errors.
- Gold jewellery weights are approximate and may vary slightly between products.
4. Payments
Orders will only be processed once payment has been successfully
received and verified. Ownership of purchased products transfers
to the customer only after full payment has been received and
the order has been dispatched.
5. Orders
- After placing an order, you will receive an order confirmation email.
- Acceptance of your order occurs only after your order has been dispatched.
- We reserve the right to refuse or cancel any order due to incorrect information, stock availability, payment verification issues, or suspected fraudulent activity.
- If an order cannot be fulfilled, any payment received will be refunded to the original payment method.
6. Delivery
- All orders are subject to product availability.
- Estimated production and delivery times may vary depending on the jewellery item ordered.
- If an item is unavailable or delayed, we will notify you as soon as possible.
- Customers are responsible for any customs duties, taxes, or import charges applicable in their country.
- Delivery times are estimates only and may be affected by courier or customs delays.
7. Cancellations
- Orders may be cancelled before production or dispatch by contacting us as soon as possible.
- Custom-made or personalised jewellery cannot be cancelled once production has commenced.
- Cancellation requests must be submitted via email.
8. Returns & Refunds
- Returns are accepted only in accordance with Australian Consumer Law.
- Items damaged during delivery or supplied incorrectly should be reported within 7 days.
- Custom-made, engraved, resized, or personalised jewellery cannot be returned unless faulty.
- Approved refunds will be processed to the original payment method.
9. Product Information
We make every effort to ensure that product descriptions,
photographs, and specifications are accurate. Due to lighting,
screen settings, and handcrafted manufacturing processes,
slight differences in colour, weight, and appearance may occur.
10. Intellectual Property
All content on this website, including images, logos, text,
graphics, product designs, and branding, is the property of
Hanisha Jewellers and may not be copied, reproduced, or used
without written permission.
11. Limitation of Liability
Hanisha Jewellers shall not be liable for any indirect,
incidental, or consequential damages arising from the use
of our website, products, or services, except where required
by Australian law.
12. Changes to These Terms
We reserve the right to update these Terms & Conditions at
any time. Any changes will become effective immediately upon
publication on this website.
